American Family Insurance


American Family Insurance


Social Media Manager / Customer Service Representative / Office Administrator

Seattle, WA  ·  December 2012 – March 2013

  • Created likable brand/agency image through implementation of social media campaigns across multiple platforms (Facebook, Pinterest, Twitter)
  • Wrote original web content, starting conversations and partnerships that increased customer base and brand visibility
  • Created meaningful relationships managing hundreds of customer accounts daily to communicate news, make policy updates and changes, handle billing and payments, and general customer service
  • Managed agency office, maintaining daily calendar and appointments, communicating with vendors, and updating to digital filing system